Privacy Policy

Effective Date: 25/08/2025

Laundry Station ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile applications, and related services (collectively, the “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  1. Name

  2. Phone number

  3. Email address

  4. Delivery and pickup addresses

  5. Payment details (processed securely via third-party providers)

b. Non-Personal Information

  1. Browser type, device type, operating system

  2. IP address and approximate location

  3. Usage data such as pages visited, time spent, and features used

c. Account & Service Data

  1. Laundry orders, preferences, and transaction history

  2. Communication with our customer support

2. How We Use Your Information

We use your information to:

  1. Provide, operate, and improve our Services

  2. Process and deliver orders

  3. Communicate with you about orders, promotions, or updates

  4. Personalize your experience

  5. Ensure security, detect fraud, and comply with legal obligations

3. Sharing of Information

We do not sell your personal information. We may share your information with:

  1. Service Providers: Delivery partners, laundry partners, payment processors, and IT support vendors.

  2. Legal Authorities: When required by law, regulation, or to protect our rights.

  3. Business Transfers: In case of a merger, acquisition, or sale of assets.

4. Data Security

We implement technical, administrative, and physical safeguards to protect your data. While we strive to protect your personal information, no method of transmission or storage is 100% secure.

5. Data Retention

We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.

6. Cookies & Tracking

We use cookies and similar technologies to enhance user experience, analyze trends, and improve our Services. You can control cookies through your browser settings, but some features may not work properly without them.

7. Your Rights

Depending on your location, you may have rights such as:

  1. Accessing the personal data we hold about you

  2. Requesting corrections or updates

  3. WhRequesting deletion of your data

  4. Opting out of promotional communications

  5. To exercise these rights, please contact us (see Section 10).

8. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

9. Children’s Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect data from children. If we learn that a child has provided us personal information, we will delete it promptly.